The Federal Competition and Consumer Protection Commission (FCCPC) has announced the recovery of more than ₦10 billion for aggrieved customers across different sectors of the Nigerian economy.
In a statement issued in Abuja on Thursday, the Commission’s Director of Corporate Affairs, Ondaje Ijagwu, said the recoveries were based on consumer complaints received and resolved between March and August 2025. The data was compiled from FCCPC’s complaint resolution platforms.
The banking sector recorded the highest number of cases, with 3,173 complaints lodged during the period. This was followed by the Fast-Moving Consumer Goods (FMCG) sector with 1,543 complaints, fintech with 1,442, and electricity with 458.
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Other sectors included e-commerce (412), telecommunications (409), retail, wholesale and shopping (329), aviation (243), information technology (131), and road transport and logistics (114).
Ijagwu explained that the complaints involved issues such as unfair charges, service failures, unauthorised deductions, deceptive marketing, poor disclosure of terms, defective products, and failure to provide timely redress.
“The total number of complaints resolved during the reporting period was 9,091, while total recoveries for consumers exceeded ₦10 billion. This reflects both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress,” the statement noted.
The Commission added that the data highlights patterns of consumer dissatisfaction across 30 sectors of the economy, reinforcing the need for stronger consumer protection frameworks.