The Federal Airports Authority of Nigeria (FAAN) has launched an Integrated ISO Policy designed to deepen quality assurance, operational safety, and environmental sustainability across all Nigerian airports.
The policy was unveiled on Monday by the Managing Director/Chief Executive Officer of FAAN, Mrs. Olubunmi Kuku, who was represented by the Director of Human Resources and Administration, Dr. Luqman Emiola.
Speaking during the unveiling, the Director of Special Duties, Mrs. Obiageli Orah, highlighted that the new ISO Policy was part of FAAN’s broader commitment to institutionalizing a culture of service excellence. She explained that the audit-driven policy aims to measure FAAN’s performance in maintaining quality operations, customer satisfaction, and environmental responsibility.
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According to her, the policy integrates two global standards—ISO 9001:2015 Quality Management System (QMS) and ISO 14001:2015 Environmental Management System (EMS)—into a single operational framework. Through this initiative, FAAN seeks to ensure consistent quality service delivery, enhance operational safety, and adopt sustainable practices across all airports under its management.
Management disclosed that the Authority has achieved about 70 percent completion of the certification process, with external auditors expected to arrive in November to assess compliance and address identified gaps. FAAN targets full ISO certification by December 2025.
In his goodwill message, the Director of Public Affairs and Consumer Protection, Mr. Henry Agbebire, commended Mrs. Kuku and the FAAN management team for their commitment to improving service delivery and operational standards. He reaffirmed the Authority’s dedication to embedding quality and sustainability principles in its operations, pledging continued support until full certification is achieved.
Mrs. Kuku, represented at the event, emphasized that the ISO Policy reinforces FAAN’s operational principle that “if it is not documented, it is considered not done.” She explained that the new policy provides a standardized framework for internal audits and guides all directorates to ensure compliance with FAAN’s commitment to excellence, environmental stewardship, and safety.
FAAN reiterated its dedication to aligning Nigeria’s airports with international best practices by ensuring safe, secure, efficient, and environmentally responsible operations. The Authority also reaffirmed its commitment to protecting the environment, supporting host communities, and providing a conducive workplace for staff.
In his closing remarks, the General Manager, Special Duties, appreciated FAAN management for their consistent support, describing the ISO initiative as a long-term investment in Nigeria’s aviation industry that will enhance safety and operational efficiency.
The ISO, which stands for the International Organization for Standardization, is a global body that develops and publishes international standards to ensure quality, safety, and efficiency across industries worldwide. FAAN’s adoption of ISO 9001:2015 and ISO 14001:2015 demonstrates its commitment to achieving world-class airport operations and sustainability practices.